Terms & Conditions

Effective Date: July 22, 2022


  • Packages can be shipped to our US Warehouse by the following means:
    • Any Postal Service
    • Domestic or International Courier Service
    • Hand or Personal Delivery
  • Unless otherwise instructed with at least twenty-four (24) hours advanced notice of receiving the package, all packages may be shipped via air freight.
  • All packages will be fully inspected and may be screened by an X-Ray Scanner.


  • By signing up for an account with ShipShack, you are authorizing us to act on your behalf to import, and if applicable, clear packages through Customs in the country of import.


    • Please refer to FAQ


    • If a refund is approved by the company, then this refund will be given as a credit on your account. The company does not issue cash refunds.
    • All deposits and in-store order fees are non-refundable


    • The responsibility of ShipShack begins when the packages are received at the US Warehouse. ShipShack will not be held liable for packages that are lost, delayed or damaged while in transit to the US Warehouse.
    • We are not liable for delays in delivery, damages of any kind (whether direct, indirect, incidental, special, or consequential) including but not limited to loss of income, loss of interest, loss of profit, loss of business opportunity, loss of use of contents, breach of other contracts, or any loss or damage arising from the inherent nature of the goods, whether or not we had knowledge that such damage might be incurred, even if the delay is our fault in retrieving the shipment, transporting the shipment, or delivering the shipment.
    • We will not be liable for your acts or omissions, including but not limited to incorrect declaration of goods, improper or insufficient packaging or marking or addressing of the shipment, or for acts or omissions by the consignor or consignee or anyone else with an interest in the shipment.
    • We will not be held liable for loss, damage, or delay caused by any events we cannot control, including but not limited to acts of God, “force majeure”, or the action or omissions of any governmental or public authority (including but not limited to Customs or health officials), or omission by anyone outside of us. We reserve the right, without admitting liability, to refund shipping fees at our sole discretion, but are not obligated to do so.
    • We will not be held liable for any damage to a package after the package has been paid for and has left our premises.
    • We will not be held liable if your package is shipped to us with no account number, and as a result it ends up being collected by a different customer.
    • In the event that ShipShack agrees to replace the customers insured goods the Company’s liability will not exceed the product’s retail price at the time of purchase.
    • We shall not accept any liability for damage to unwrapped/insufficiently packaged secondhand goods. It is the customers responsibility to ensure that goods sold or purchased are correctly protected or packed. The packaging must also be sufficient to protect the products weight and fragility. The item inside should be covered with sufficient padding to the extent that the item does not internally touch the edges of the box nor move inside the box. Any claim for damages resulting from goods that have not been packaged to an adequate standard will be declined.
    • It shall be your responsibility to verify and ensure at the point of collection that packages handed and delivered to you are intended for you. In that regard, you are to ensure that a package handed to you bears either your name or the name of the intended individual or entity. In the event that a package which was not intended for you is delivered to you, you are to cause the said package to be returned to the location at which it was collected within seventy two (72) hours of the collection of same. Failure to return, as above specified, packages which are collected but were not intended for you may result in the suspension of your account and, depending on your posture with regard to requests for the return of the said packages, civil and criminal proceedings against you and in circumstances where deemed appropriate.
    • If any Carrier or Vendor states that a package has been delivered to our US Warehouse and we have no record of this package in our system, we will only accept liability for this package if there is a photograph of the package being received by a member of our staff in the US Miami Warehouse. An electronic signature or a photograph of the package left at our premises will not be sufficient for us to assume liability. In any event, the maximum liability assumed by the company will be USD $100.00. Any claim for damages may not exceed USD $100.00, regardless of the value of the goods.


    • Any packages or goods, which are considered by the Department of Transportation (DOT), the International Air Transportation Association (lATA), and/or the International Civil Aviation Organization (ICAO) as “restricted articles”, “hazardous material”, or “dangerous goods”, may be shipped as specially-designated “hazmat” cargo via air sea freight.
    • We do not accept for shipment cash, currency, or other security instruments.


    • The Company at all times reserves the right to refuse delivery of goods to any particular location where in the opinion of the Company, a danger or risk will be created by doing so resulting in injury, damage or loss of any kind whatsoever to the Company, employees or property.
    • The Company reserves the right to refuse delivery to any location or site where such a delivery would be contrary to any laws in force.



    • In the event of an error made by the Company regarding the issuance of an invoice to a Customer including but not limited to a pricing error the Company reserves the right to make such amendments as deemed necessary and the Customer shall be liable for that amended amount either in full, or in the event where the customer has already submitted payment, for the difference between the erroneous and amended invoice amount.


    • Any package not picked up after being available for pickup for thirty (30) days will be considered abandoned and will automatically be put up for auction and sold to cover all costs. This includes packages which were paid for online and not picked up after thirty (30) days of the payment date. All incoming packages for account holders with packages in the “auctioned” state will be held back at our US Warehouse until the “auctioned” packages are sold or paid for by the account holder.


    • For customer orders, ShipShack encourages shopping on websites which offer PayPal payments or shipping guarantees.
    • ShipShack will not be held liable for items that are lost, stolen, or damaged in transit to our US Warehouse from your chosen vendor. When we place an order on behalf of a customer, the in-store order transaction is fulfilled once we place the order.
    • ShipShack will assist in disputes with vendors and the US ground courier services; however, we will not be responsible for unresolved disputes.
    • For in-store orders, customers will be required to sign a release form for every customer order reflecting same.


    We may update our Terms & Conditions from time to time. We will notify you of any changes by posting the new Terms & Conditions on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Terms & Conditions.

    You are advised to review this Terms & Conditions periodically for any changes. Changes to this Terms & Conditions are effective when they are posted on this page.

    Contact US

      • If you have any questions about this Terms & Conditions, please contact us:

        • By email: info@myshipshack.com

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