Frequently Asked Questions – Caribbean Internet Store \ ShipShack USA

What is ShipShack?

ShipShack is a shipping & logistics service, powered by Caribbean Internet Store (CIS).

We provide best valued shipping & logistics services:

From North America to the Caribbean Islands.
More Services Coming Soon

How do you charge for shipping of a package?

We charge mainly based on the volume of the package. We use an industry standard formula: we multiply the length by the width by the height, all in inches, and then we divide by 166 to get the dimensional weight (DW).

We use the following rules to provide you the lowest rate possible

Packages with volume of 0.25 cubic feet or less, are charged using the lower of the actual weight in pounds (lbs), instead of by their dimensional weight (DW)
Packages with a volume above 0.25 cubic feet, are charged by their dimensional weight (DW)
Packages with actual weight above 100 lbs are charged by the greater of their actual weight (lbs) instead of by their dimensional weight (DW)

For Reference

Cubic Feet = Length(feet) x Width (feet) x Height (feet)
0.091 cubic feet (cf) is equivalent to a dimensional weight (DW) of 1 lb
Dimensional weight (DW) = Volume (CF) / 0.091
1 cubic foot (cf) (1ft x 1ft x1ft) = 10.4 DW (Rounded Up = 11 (DW) )

Do I need to sign up for an account?

You must have an account to use our services, and track your packages

What telephone number do I use for US delivery?

1-786-220-1973

Do I have to pay customs duties?

Customs duties are levied on goods based on the cost, insurance, and freight (CIF) values and rates determined by the Caribbean Community (CARICOM) Common External Tariff (a government tax on imported and exported goods). Please note that duties collected by ShipShack on behalf of the government, is paid to the government and not kept by ShipShack. Customs has the legal right to examine all packages entering the country. If goods require the involvement of other agencies (Agriculture, Fisheries, Police Commissioner, etc.) Please refer to your local customs and Excise Department for further clarification on duties.