Agent Portal Guide
Agent Portal Guide
Welcome to your agent portal
This is the MyShipShack portal, scoped to your country. You see only accounts whose number starts with your 3-letter code (e.g. DMA…, AIA…). Use the left menu to move between pages — each is its own web page, so you can open more than one on separate monitors.
Dashboard
Your home view of all your customers — packages (📦) and store items (🛒) together, organised by status.
- Status tiles show a count per status; click a tile to filter the list, All to reset.
- Search by tracking / courier / receiver; Date Created + Filter limits the range.
- The Account column tells you whose package each row is.
- + Add invoice attaches a supplier invoice; Detail opens the full record.
Shipments
Your shipments — one row per BL. Filter by Entity / Origin / Country 3L.
- Manifest — open / print the shipment manifest.
- Split — the manifest-split view (each BL with its packages beneath it).
- Goods value, description and freight are editable on the manifest for joint-shipping agents — your entries are kept; a routine CIS sync won't overwrite them.
Inbox
Received packages waiting for action. Same as the customer inbox, with extra Account / Customer columns and Entity / Origin / Destination / Voyage filters.
The Ocean / Air / ExpAir US$ columns are per-service cost estimates. Actions are only available while a package is in staging (status Received or earlier).
Acting on packages
Tag the package(s), choose Action on Tagged, click Apply:
- Request Package Modification — Combine / Tape / Wrap / Repack / Split / Shrink Wrap. Originals are kept (shown as "Modified" under Show all).
- Change Shipping Service — move to a different service for the destination.
- Upload Files — attach the supplier invoice (one invoice can cover several boxes).
- + Create Pre-Alert — declare an incoming package on a customer's behalf; it auto-matches on arrival.
Service Requests
Your customers' request queue — Req # · Account · Customer · Date · Service · Packages · Status. Filter by Status. A separate "My Service Requests" list covers your own. Use it to track what's still outstanding.
Customers
Your directory of customers in your country. Filter by Country 3L. Shows Full Name · Email · Phone · WhatsApp · Account Number · Account Status · Country · Address — look up a customer's account number, contacts and status.
What the statuses mean
Store items (bought from our store): Items – Ordered → Awaiting Fulfillment → Paid.
| Package status | Meaning |
|---|---|
| Awaiting Arrival | Pre-alerted; we're watching for it. |
| Received | Arrived at our warehouse, in staging — you can request changes / upload an invoice now. |
| Awaiting Shipment Assignment | In the warehouse, waiting to be put on a shipment. |
| Packing Shipment | Being prepared / loaded for shipping. |
| At Carrier | Handed to the shipping carrier. |
| Shipped | On its way to your country. |
| At Customs | Going through customs. |
| Awaiting Duty Payment | Duties are due before release. |
| Ready for Pickup | At the destination, ready to collect. |
| Picked Up | Collected — journey complete. |
"Modified" = an original box that was combined or repacked into a new package (kept so you can see what's inside the combined one).