Customer Help
MyShipShack Guide
Welcome to MyShipShack
This is your home for everything CIS is handling for you — packages coming to your US box, items you bought from our store, your service requests, and your account. Use the left menu to move around. When you shop online, ship to your US Ship-To address (find it on My Account, with a one-click Copy address).
Dashboard
Your home page shows everything in one place — 📦 packages and 🛒 store items — organised by status.
- Notifications (top) — alerts about your packages and account.
- Your US Ship-To / Membership / Points — your shipping address and membership level.
- Status tiles — click a tile to show just those rows; All to reset.
- Search + Date Created filter to find rows fast.
- + Add invoice attaches an invoice; Detail opens the full record.
My Inbox
Packages we've received and that are waiting for action — this is where you ask us to do something with a package before it ships.
The Ocean / Air / ExpAir US$ columns estimate the shipping cost per speed so you can compare. Show all reveals packages that have already moved on.
You can only act on a package while it's still in staging (status Received or earlier). Once it moves to the warehouse to ship, the change options close.
Things you can do
Tag a package, choose Action on Tagged, click Apply:
- Request Package Modification — Combine, Tape/Wrap, Repack, Split, or Shrink Wrap. Originals are kept so you can see what went into a combined package.
- Change Shipping Service — move a package to a different service for your destination.
- Upload Invoice — attach the supplier invoice (required for customs). Use + Add invoice on any package; one invoice can cover several boxes, and a box can have several invoices.
- + Create Pre-Alert — declare a package that's on the way but not yet received, so it shows up early and we match it on arrival.
Service Requests
The list of everything you've asked us to do (modifications, service changes) and where each stands. The same list appears at the bottom of your Inbox.
My Account
Your USA Ship-To — your full US shipping address with a Copy address button; paste it at checkout when you shop online.
Account details (account #, name, email, country, membership) are read-only — contact CIS to change them.
Contact Details (phone, WhatsApp, addresses) you can edit yourself. Change Password and Privacy are on the same page.
What the statuses mean
Store items (bought from our store): Items – Ordered → Awaiting Fulfillment → Paid.
| Package status | Meaning |
|---|---|
| Awaiting Arrival | Pre-alerted; we're watching for it. |
| Received | Arrived at our warehouse, in staging — you can request changes / upload an invoice now. |
| Awaiting Shipment Assignment | In the warehouse, waiting to be put on a shipment. |
| Packing Shipment | Being prepared / loaded for shipping. |
| At Carrier | Handed to the shipping carrier. |
| Shipped | On its way to your country. |
| At Customs | Going through customs. |
| Awaiting Duty Payment | Duties are due before release. |
| Ready for Pickup | At the destination, ready to collect. |
| Picked Up | Collected — journey complete. |
"Modified" = an original box that was combined or repacked into a new package (kept so you can see what's inside the combined one).